Sleepy Banana Support

How can we help?

Find quick answers, report a problem, share an idea, or review how Sleepy Banana protects you and your data.

Frequently asked questions

Answers, without the runaround

Start with the most common questions about how Sleepy Banana works.

Will my alarm still ring if I swipe the app away?

The guided iOS automation can relaunch Sleepy Banana when an unresolved alarm needs attention. You can also enable an iOS Fallback Alarm and choose its intervention delay for each alarm. The system fallback can ring while the app is closed; its Stop button does not require your wake-up challenge. Check both options in the app’s alarm settings.

When does the iOS fallback countdown start?

The intervention delay starts after the expected ring time, not when you create the alarm. If you snooze for ten minutes, the fallback is rescheduled after the snoozed ring time plus that alarm’s chosen delay. You can enable or disable the fallback and set a delay from 0 to 60 minutes for each alarm; zero means no added delay.

Why does Mattress tracking not show REM?

Mattress mode estimates Awake, Light and Deep from movement and does not infer REM. Nightstand mode can estimate REM from a qualified respiratory signal, and compatible Apple Watch sleep data can also include REM. Unreliable or missing stages are left unavailable.

What can I do from my Apple Watch?

Start, pause or end sleep tracking and set an alarm on your iPhone. You can snooze or stop eligible alarms from the Watch; alarms requiring a wake-up challenge must be completed on the iPhone. Available Watch stages and vitals can be synced into your sleep history, and an optional wrist-alarm fallback is available in Watch settings.

Can I save a sound mix or set a sleep timer?

Yes. Layer soundscapes, save your favourite blends and choose 10, 30, 60 or 90 minutes of playback, or all night. The soundscape Live Activity includes Lock Screen controls for playback.

Does Nana work without an internet connection?

Yes, after the initial setup downloads. The language model is about 1 GB, and natural voice adds a one-time 325 MB download. Once installed, Nana’s text and voice conversations run locally on your iPhone without an internet connection.

Where are my conversations stored?

Your Nana conversations remain on your device. They are not sent to a remote AI service or included in analytics.

Are my sleep recordings shared?

No. Snoring and sleep recordings stay private and are not shared or uploaded for analytics. You control what remains saved on your phone.

Why was a sleep stage or score not available?

A result may be unavailable when the app does not have enough reliable sensor data. Sleepy Banana avoids presenting low-confidence measurements as definitive results.

How does Smart Wake choose a time?

While sleep tracking is running, Smart Wake looks for lighter sleep within the window you set, before your scheduled wake time. With Smart Wake off, the app targets the time you set. If enabled, the iOS fallback is scheduled after the expected ring time using your chosen intervention delay.

Can Sleepy Banana diagnose a sleep disorder?

No. Sleepy Banana supports sleep awareness and routines, but it is not a medical device and does not diagnose, treat, or replace professional medical care.

How can I manage or delete my data?

Use the privacy and data controls inside the app. You can also review the Privacy Policy below for details about data handling and your rights.

How can I improve overnight tracking?

Choose On Mattress or On Nightstand to match your phone’s position; placement is not selected automatically. Keep the phone connected to power, allow the requested permissions and start tracking before bed. Nightstand mode checks the reflected signal before tracking; follow its setup guidance.

Can I correct a recording’s label?

Yes. Replay a saved clip and label the sound you hear, such as snoring, coughing or talking. You can apply a label to similar recordings and verify those inferred labels later. The current app labels sounds; it does not identify which person made them.

Does snoring detection record the whole night?

Sleepy Banana listens for relevant sleep sounds and organizes detected moments into clips, so you can review useful events instead of searching through hours of audio.

Will tracking continue while my iPhone is locked?

Yes. Once tracking is started and the required permissions are enabled, it is designed to continue with the screen locked. Keep your phone powered through the night.

How do wake-up challenges work?

Choose maths, shaking, typing, a maze, sheep, face matching or QR; NFC tag scanning adds an eighth option on supported iPhones. Register a QR code or NFC tag before using it. An emergency stop becomes available after repeated failures or 90 seconds. The separate iOS fallback’s Stop button bypasses the challenge.

Can I change my sleep goal?

Yes. Set the nightly target that fits you, then use recent averages, goal gaps, and success trends to understand how consistently you are reaching it.

What does the Sleep Health score include?

The score brings together duration, continuity, regularity, timing, morning alertness, and your restorative-sleep rating to give each night useful context.

Are Nana chats or recordings used for analytics?

No. Nana conversations and sleep recordings stay on your device. They are not sent to a remote AI service, shared, or included in analytics.

Something is not working?

Send the steps you took, what you expected, what happened, and your iPhone and iOS versions. Screenshots are helpful, but never include information you do not want to share.

Private by design

Nana's local AI, voice conversations, and sleep recordings are designed to stay on your iPhone. Your conversations and recordings are never shared or used for analytics. You stay in control of what is stored.