Support
The fastest way to reach us is inside the app. Open Settings > Support and use Send feedback or Report a bug. Messages arrive directly in our inbox, and adding your email there lets us reply.
A bug report can include the app's diagnostic log to help us find the cause. You can preview exactly what it contains, or turn it off, before sending. See the privacy policy for how reports are handled.
Before you write
A few answers that solve most of what reaches us:
- The alarm did not ring. Check that Notifications and Alarms are both allowed in iOS Settings, and that Focus or Sleep mode is not silencing the app. The app needs both permissions for its notification chain and its system backup.
- Tracking stopped in the night. Keep the app in the foreground on the charger, and leave Low Power Mode off. iOS gets aggressive about terminating background audio when the battery is low.
- I bought Premium and it is not unlocked. Settings then Restore purchases. The purchase lives with your Apple Account, so restoring works on any device signed in to it.
- I want my data out. Nights are written to Apple Health with your permission, and Health exports on its own. Deleting the app removes the local database.
Cannot open the app?
If the app will not launch or install, write to us here instead. Everything you send arrives by email, and nothing is stored on the way.